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FAQs
- Q.
Does Uncle Tommy's
ever serve at events for groups
under 200 ppl?
- A.
Yes, on many an
occasion...The service and product is
the same high quality for which Uncle Tommy's is known...we simply
recalculate the rates prior to sending over a quote. Rates in the
website are based on orders of +200; an order under 200 will be priced
slightly higher
- Q.
If we book a Self
Serve event & then find that our
co-workers aren't available to scoop or otherwise serve, can we
renegotiate so one of Uncle Tommy's 'precise yet unpretentious' staff
joins us?
- A.
Sure, if available,
they'd love to serve your
co-workers
- Q.
When I fax/email back the
signed Quote/Invoice form can I
consider the event booked?
- A.
No. Only a deposit
(50-100%) secures an event date on
the calendar
- Q.
When is balance due?
- A.
On or before the day of the
event
- Q.
How do I know the
precise ' deposit due date ' in order
to secure either the 15% or 10% discounts?
- A.
Two methods: Uncle
Tommy's online quote form will
calculate both due dates automatically once you plug in the event date
into the Information Form. The other method is to manually work
backwards from event date on your calendar but double check/confirm
with Tommy
- Q.
What forms of
payment does Uncle Tommy's accept?
- A.
Master Card / Visa /
Company Check / Cash
(pledging your first born as collateral will not work)(nor will
pledging any other children, 'significant others,' friends, work
colleagues, or your boss)
- Q.
Can we order from
both menus for the same event?
- A.
Yes
- Q.
Can we indulge ourselves by making " special dessert requests? "
- A.
Certainly, let's talk about it and see what we can do.
- Q.
What Discounts does
Uncle Tommy's offer?
- A.
20% referral discount for you when each new client (your referrals)
places an order of +200 desserts. Each new client earns 15% discount
on their first order. Ask for more details
*15% when deposit is rec'd 30 days from event date
*10% when deposit is rec'd 15 days from event date
- Q.
Can we give a "gift"
order for another company?
- A.
Sure,
we get a lot of orders where one company is
thanking another for their business, etc. The same deposit or payment
terms apply.
- Q.
Who are Uncle
Tommy's 'precise yet unpretentious'
staff persons?
- A.
We have carved a
very enviable nitche in the catering
business due to the quality of our servers. Uncle Tommy's is blessed to
have several long term hospitality pro's working with us...several of
which have come to us from referrals by others on our staff. We have
people who know how to hustle, have great interpersonal skills, have
the 'other person '(you) in mind before themselves. They each have a
great work ethic & always arrive with clean uniforms, on time,
ready to work. They freelance in related and non-related occupations as
well.
- Q.
If it becomes
unavoidable and we have to reschedule or
cancel an event already secured by a deposit, what are our options?
- A.
Our first choice is
to take care of your need to
reschedule
or to cancel. After that, it depends on when we are notified.
Two important factors:
If we have product already delivered specifically for your event that
cannot be used elsewhere, we'll negotiate that cost in our discussion
of your deposit/payment. Also, Uncle Tommy enjoys the loyal services of
his 'precise yet unpretentious ' service staff, in part, through his
cancellation policy: if under 3 weeks notice, staff are paid for the
event if they cannot be assigned elsewhere at that point.
Contact Us
Phone/Fax#: 408-298-2824
Email: tommy@theicecreamguy.com
Address: 351 E. Hedding St., San Jose, CA 95112
Rescheduling/Cancellation
Policy
Uncle Tommy's will make
every effort to accommodate changes,
should an event need to be rescheduled or cancelled. When less than three (3)
week notice is given, if assigned staff can be rescheduled for that
same day, everybody is happy...however, if staff cannot be assigned to
another event, a labor charge will be deducted from deposit. Also, any
special order costs for inventory or supplies that cannot be properly
reallocated to another event will be deducted from deposit. Ask Tommy for
details.
Uncle Tommy’s
is dedicated to successful events where a
fun, rewarding experience can be enjoyed by all in your group. Our
professionally trained staff have you and your group as our top priority.
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